FAQs
General Questions
What do I need to get started?
To begin clearing and brightening your skin, you only need your TryHolisticGlow™ Castor Oil Roll and clean, dry skin. Apply directly to areas of concern such as under-eyes, acne spots, fine lines, or dryness.
Where can I find TryHolisticGlow products?
We ship worldwide directly from our online store: tryholisticglow.com
How can I become a wholesaler or retail partner?
Email us at info@tryholisticglow.com
Need Help?
We’re here to support you.
Email Support: info@tryholisticglow.com
Live Chat: Available on our website during business hours.
Orders, Delivery & Returns
Order confirmation:
Check your spam/junk folder. If still missing, contact us.
Processing time:
3–9 business days.
Delivery:
Shipping times vary by country. Customs or weather may cause delays.
Duties & taxes:
International import fees are the customer’s responsibility.
Discount codes:
If you forgot to apply a code, contact us quickly with your order number.
Missing packages:
Check your mailbox, parcel lockers, building reception, or neighbors. If still missing, contact us.
Tracking not updating:
Tracking can take 24–72 hours to appear.
Damaged or wrong item:
Email us with your order number + clear photos.
Missing items:
Some items may ship separately.
Cancellations
– Unfulfilled orders: Can be canceled.
– Shipped orders: Cannot be canceled; you may request a return.
– Subscription orders: Cannot be canceled once processed.
Refunds:
Used skincare items cannot be refunded for hygiene reasons.
Unused items may be returned within 14 days of delivery.
Refund timeline:
Up to 15 days after the return is received.
Return processing:
10–14 business days.
Shipping
We ship worldwide.
Shipping rates and delivery times depend on your location.
Subscriptions
Benefits:
– 10% off every order
– Flexible delivery schedule
– Skip, pause, or update anytime
– Extended warranty on eligible accessories
Manage:
Log into your customer portal.
Cancellation:
Subscription orders cannot be canceled once processed.
Product Information
What is the TryHolisticGlow™ Castor Oil Roll?
A natural, cold-pressed castor oil roller designed to help:
– Reduce hormonal acne
– Improve skin clarity
– Soften fine lines
– Support under-eye brightness
– Hydrate & nourish the skin
How do I use it?
Roll directly on clean skin:
– Under-eyes
– Acne-prone areas
– Forehead lines
– Dry patches
Absorbs in 1–2 minutes. Suitable day & night.
Storage:
Keep in a cool, dry place away from direct sunlight.
Sensitive skin:
Gentle formula, but patch test if reactive.
Compatibility:
Works with all skincare and makeup routines.
Product life:
One roll lasts roughly 4–8 weeks depending on usage.
Cruelty-free:
Never tested on animals.
Free from:
Parabens, synthetic dyes, mineral oils, and harsh preservatives.
Care & Maintenance
Wipe the roller gently with a clean tissue.
Keep the cap closed when not in use.
Avoid storing in hot environments.
Gifting & Wholesale
We offer gift options during seasonal campaigns.
Wholesale inquiries: info@tryholisticglow.com