FAQs
General Questions
What do I need to get started?
To begin clearing and brightening your skin, you only need your TryHolisticGlow™ Castor Oil Roll and clean, dry skin. Apply directly to areas of concern such as under-eyes, acne spots, fine lines, or dryness.
Where can I find TryHolisticGlow products?
We ship worldwide directly from our online store: tryholisticglow.com
How can I become a wholesaler or retail partner?
Email us at info@tryholisticglow.com
Need Help?
We're here to support you.
Email Support: info@tryholisticglow.com
Live Chat: Available on our website during business hours.
Orders, Delivery & Returns
Order confirmation: Check your spam/junk folder. If still missing, contact us.
Processing time: 3–9 business days.
Delivery: Shipping times vary by country. Customs or weather may cause delays.
Duties & taxes: International import fees are the customer's responsibility.
Discount codes: If you forgot to apply a code, contact us quickly with your order number.
Missing packages: Check your mailbox, parcel lockers, building reception, or neighbors. If still missing, contact us.
Tracking not updating: Tracking can take 24–72 hours to appear.
Damaged or wrong item: Email us with your order number and clear photos.
Missing items: Some items may ship separately.
Cancellations
- Unfulfilled orders: Can be canceled.
- Shipped orders: Cannot be canceled; you may request a return.
- Subscription orders: Cannot be canceled once processed.
Refunds: We offer a full 60-Day Money-Back Guarantee on all orders. If you are not satisfied, contact us within 60 days of delivery to initiate a return. Refunds are subject to our Return Policy.
Refund timeline: Up to 15 days after the return is received.
Return processing: 10–14 business days.
Shipping
We ship worldwide. Shipping rates and delivery times depend on your location.
Subscriptions
Benefits:
- 10% off every order
- Flexible delivery schedule
- Skip, pause, or update anytime
- Extended warranty on eligible accessories
Manage: Log into your customer portal.
Cancellation: Subscription orders cannot be canceled once processed.
Product Information
What is the TryHolisticGlow™ Castor Oil Roll?
A natural, cold-pressed castor oil roller designed to help:
- Reduce hormonal acne
- Improve skin clarity
- Soften fine lines
- Support under-eye brightness
- Hydrate & nourish the skin
How do I use it?
Roll directly on clean skin:
- Under-eyes
- Acne-prone areas
- Forehead lines
- Dry patches
Absorbs in 1–2 minutes. Suitable day & night.
Storage: Keep in a cool, dry place away from direct sunlight.
Sensitive skin: Gentle formula, but patch test if reactive.
Compatibility: Works with all skincare and makeup routines.
Product life: One roll lasts roughly 4–8 weeks depending on usage.
Cruelty-free: Never tested on animals.
Free from: Parabens, synthetic dyes, mineral oils, and harsh preservatives.
Care & Maintenance
Wipe the roller gently with a clean tissue. Keep the cap closed when not in use. Avoid storing in hot environments.
Gifting & Wholesale
We offer gift options during seasonal campaigns.
Wholesale inquiries: info@tryholisticglow.com
TryHolisticGlow™ | Natural Beauty, Enhanced ✨